Frequently Asked Questions

Find quick answers about choosing, ordering, delivery and returns. If your question is not covered, contact us.

Products and advice

How do I find the right product?
Use categories, search and filters. Our product pages explain materials, dimensions, features and areas of use so that you can make an informed decision.

Can I ask a question before buying?
Yes. Email us at go@outreside.comwith the product name or order number. For large outdoor solutions, exact dimensions and photos of the installation site are helpful.

Ordering and payment

Which payment methods are available?
The payment methods currently available are shown during checkout.

Will I receive a confirmation?
After a successful order, we send the order confirmation to the email address provided. Please also check your spam folder.

Shipping

How much does shipping cost?
The cost depends on the item, delivery address and shipping method and is shown before purchase. The current shop offers free standard shipping on orders of CHF 200 or more, unless stated otherwise at checkout.

How long does delivery take?
The estimated delivery time is shown on the product page and at checkout. For items delivered by freight carrier, we will contact you to arrange a date.

Returns and support

How do I register a return?
Contact us with your order number before sending the goods. Full instructions are available under Shipping & Returns.

What should I do if goods are damaged in transit?
Document the damage with photos and report it as soon as possible to go@outreside.com. We will clarify the next steps with you.

Customer account

Why do I need a customer account?
In your customer account, you can view orders, manage addresses and save products to your wish list. Depending on the checkout, you may also place an order without an account.