Shipping & Returns

Outdoor products are often large, heavy or require advice. We therefore show the available shipping options and costs transparently at checkout.

Shipping

• Available delivery countries and shipping methods are shown at checkout.
• The estimated delivery time is shown when you place your order.
• Large or heavy products may be delivered by freight carrier. In this case, we will arrange the delivery date with you.
• For orders worth CHF 200 or more, standard shipping in the current shop is free unless stated otherwise at checkout.

Inspecting the delivery

Please inspect the shipment for visible transport damage upon receipt. Where possible, document damage with photos and report it immediately with your order number to go@outreside.com.

Registering a return

For consumers in Switzerland, Outreside voluntarily grants a return period of fourteen calendar days from receipt. Register the return before the deadline by emailing your order number to go@outreside.com . We will provide the next steps and the appropriate return address.

Conditions

Items must be returned unused, complete, undamaged and in their undamaged original packaging together with all accessories and documentation. For grills, unused means in particular: not connected to gas, not ignited and not used for cooking. Custom-made goods, personalized goods and products expressly identified in the offer as non-returnable are excluded from the voluntary return policy.

Return costs

The customer bears the direct return costs. For defective or incorrectly supplied goods, Outreside bears the necessary return costs. Statutory rights in respect of defects and warranties are not restricted by this voluntary returns policy.

Refund

Once the return has been received and inspected, we will refund the eligible amount using the original payment method. If you have questions, our team is available at go@outreside.com or +41 79 307 50 69.

Last updated: 22 August 2026.